How can I contact your customer support?
You can email us at firstname.lastname@example.org
Once I place my order, can it bechanged/updated?
Once you place your order, you cannot make any changes. In the event of errors (incorrect/incomplete shipping addresses, email addresses, names, phone numbers), please email us at email@example.com as soon as possible. Keep in mind that, if you do not contact us regarding these issues before your order ships, we cannot update it in our system. Geek Toys is not responsible for returned items due to incorrect/incomplete shipping addresses.
My Order Is Incomplete/Missing items; What can I do?
Because of inventory management and/or product availability, if you've ordered two or more items, we may ship your product/s separately from different warehouses and at times, even different countries. If you've received only part of your order, please do not worry; it is likely that you will soon receive a second or perhaps even a third package containing the rest of your order. If you do not receive the rest of your parcel within two weeks of receiving the first package, please contact us and we will take further action to resolve the issue.
What can I do if my product is defective?
Manufacturing defects on any of our products are covered by a replacement/refund or store
credit policy. Buyers may request a product replacement within 7 days of receiving the defective item. Given the request is approved, Geek Toys will cover any costs of sending out a replacement or we may issue a
full refund. For information on returning defective items please visit our Store Policy.
What forms of payment do you accept?
Geek Toys accepts payments through all major credit cards, such as Visa, MasterCard, American Express, etc. Online Payments: shopPay, PayPal, GPay, Stripes (To be introduced)
How will my order be shipped?
Geek Toys provides several shipping methods which are offered at checkout. Each method has an estimated range of days/weeks it would take for
your order to reach its destination. Keep in mind this range of days/weeks does not include the days it takes us to ship your order Once your order is shipped, you will receive an email containing the tracking number and carrier information for your package.
For more information review our shipping/handling policies here.
Do you offer international shipping?
Absolutely! We provide worldwide shipping.
Will I need to pay for Shipping and Duty Fees?
All shipping costs associated with an order will be calculated at checkout. All customer orders could be subjected to additional import duties, levies, or C.O.D charges and will be the responsibility of the customer to pay.
Will I be charged any customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
How long will my order take to arrive?
Normally, you will receive the goods 3-7 business days after delivery, because uncontrollable factors such as the epidemic situation may be delayed by 2-3 business days.
Why is my order taking longer than expected?
The volume of orders we experience during Holidays and Sales can affect our shipping/delivery time. We understand the frustration of having to wait for your purchase longer than anticipated, but we assure you, we're doing everything possible to prepare, ship and deliver everyone's orders promptly and efficiently.
Important: (Make sure your shipping address information is correct to ensure a faster, safer delivery.) Geek Toys is not responsible for returned items due to incorrect/incomplete shipping addresses.
Return and Cancellation
Can I cancel my order?
Yes, all orders can be cancelled within 24 hours during regular business days. Please email your cancellation request to firstname.lastname@example.org
I have not received a purchase receipt.
A confirmation email is sent to you upon purchase. Please ensure you also check your Spam Folder.